OUR ORACLE SIEBEL CRM EXPERTISE
Oracle Siebel CRM Consulting, Modernization and Support Services
ERA helps organizations looking to strengthen their CRM processes manage sales, marketing and customer service operations in a more integrated, sustainable and user-focused structure.
From new implementation projects, modernization and cloud migration to Open UI experience improvements, sales and marketing automation, Hospitality CX, integration, performance improvement and managed support services, we cover the Siebel CRM lifecycle end to end.
Sales, Marketing and Service Processes
Open UI and User Experience
Cloud / On-Premise Flexibility
Hospitality CX Solution
Managed Support Services
Oracle Siebel CRM · Process Flow
Sales
ORACLE
SIEBEL
CRMCustomer Relationship Management
SIEBEL
CRMCustomer Relationship Management
Marketing
Service
Mobility
Cloud / On-Premise
WHY ERA?
Make Your Siebel CRM Investment More Modern, Integrated and Sustainable
ERA does not approach Oracle Siebel CRM projects only as implementation or support services. With an open architecture, industry experience, modernization, integration and managed support approach, we help organizations manage sales, marketing and service processes in a more controlled and sustainable way.
Open Architecture and Customization
With Open UI and flexible configuration capabilities, we adapt the Siebel CRM user experience according to your organization’s business processes and user roles.
Industry CRM Experience
With CRM process knowledge gained across different industries, we address sales, marketing, service, call center and field operations according to organizational needs.
Hybrid Deployment Flexibility
We provide modern and sustainable deployment approaches for Siebel CRM in on-premise environments or on Oracle Cloud Infrastructure.
Modernization Approach
We help keep your Siebel investment current in areas such as Open UI, performance improvement, version updates, cloud migration, container-based deployment and Autonomous Database compatibility.
End-to-End CRM Services
We provide an end-to-end service approach covering implementation, integration, custom development, testing, go-live, managed support and continuous improvement.
Hospitality CX Experience
With the Hospitality CX solution developed on Siebel CRM, we support hotel and resort organizations in guest experience, call center, technical service, housekeeping, quality and loyalty processes.
Siebel Service Areas
End-to-End Services from Implementation and Modernization to Integration and Support
ERA supports every stage of your Oracle Siebel CRM investment, from new implementation and reconfiguration projects to cloud migration, integration, custom development, performance improvement and managed support services.
Implementation and Project Management
New implementation, reconfiguration, process transformation, module rollout, testing and user adoption projects.
Version Upgrade and Modernization
Siebel version upgrades, Open UI improvements, container-based deployment, technology updates and modernization projects.
Cloud Migration
Migration of Siebel CRM to Oracle Cloud Infrastructure, scalable infrastructure and hybrid deployment scenarios.
Integration and Custom Development
Integration of Siebel CRM with ERP, call center, CTI, SMS, email, mobile, reporting and other enterprise systems.
Managed Support Services
Post-go-live monitoring, user support, issue resolution, performance tracking, improvement and sustainable operation services.
Performance and Process Improvement
Activities focused on improving the performance, user experience, process efficiency and operational sustainability of your existing Siebel CRM structure.
Oracle Siebel CRM Platform
Comprehensive and Flexible Enterprise CRM Platform
Oracle Siebel CRM is a comprehensive enterprise CRM platform that supports integrated management of sales, marketing, customer service, call center, field service, order management, loyalty, campaign and partner processes. With its open architecture, strong customization capabilities and flexible deployment options, it provides a powerful structure for organizations with large-scale and complex CRM needs.
Siebel Sales
- Account, Opportunity & Territory Management
- Sales Methodology Coaching
- Sales Forecasting
- Order Management
- Mobile Sales
- Partner Relationship Management (PRM)
Siebel Marketing
- Campaign Management
- Email Marketing
- Event Marketing
- Marketing Resource Management
- Web Marketing
- Loyalty Marketing
Siebel Service
- Call Center
- Help Desk
- Field Service
- Asset Management
- Maintenance Services
- Warranty Management
Industry-Specific Siebel Solution
Hospitality CX Solution Developed on Siebel CRM
ERA’s Hospitality CX solution, developed on Oracle Siebel CRM, supports hotel and resort organizations in managing guest experience, request and complaint management, call center, technical service, housekeeping, quality and audit, loyalty and marketing automation processes under a single traceable structure.
Designed for the intensive operational structure of the hospitality industry, the solution contributes to tracking guest requests, measuring service quality, directing field teams, tracking SLAs and centrally managing multi-channel customer interactions.
Designed for the intensive operational structure of the hospitality industry, the solution contributes to tracking guest requests, measuring service quality, directing field teams, tracking SLAs and centrally managing multi-channel customer interactions.
INDUSTRY SOLUTION
Hospitality CX | Hospitality Solution
Hospitality CX, developed for hotel and resort operations, manages guest master data, request and complaint management, call center, SLA tracking, technical service, housekeeping, quality audits, loyalty and campaign processes end-to-end on Siebel CRM.
SCOPE
Guest ExperienceProperty ManagementCall CenterTechnical ServiceHousekeepingQuality & AuditLoyalty ManagementMarketing AutomationPMS, CTI, SMS, Email & ERP Integrations
Learn About the Solution →
🏨Guest Experience
🏢Property Management
📣Marketing Automation
ERA doesn't just provide Siebel CRM consulting — it transforms the process knowledge gained in the hospitality sector into actionable, enterprise-specific solutions developed on the Siebel platform.
Modern Siebel Experience
More Usable, Integrated and Modern CRM Experience
Oracle Siebel CRM helps make your existing CRM investment more usable and sustainable with Open UI, flexible deployment options, modern infrastructure integrations, mobile access and reporting capabilities.
User Experience and Reporting+
User Experience
With Open UI, user interfaces can be adapted according to the organization’s business processes, role structure and user habits. This approach improves user experience while supporting faster and more controlled processes.
Functionality
Siebel CRM provides a comprehensive set of capabilities supporting broad CRM processes such as sales, marketing, service, call center, field service, partner management and loyalty.
Reporting
With Siebel XMLP Report Server, Oracle BI Publisher and related reporting components, operational and management reports can be created. This structure contributes to decision support and performance monitoring processes.
Dashboards and Management Panels
Dashboard structures help present critical information in a single view for different user roles, channels and organizations. Panels can be adapted according to the organization’s process structure and sector needs.
Mobility+
Mobility
With responsive web design and mobile access options, users can access Siebel CRM processes from different devices. Mobile sales, service and approval processes can be managed more flexibly.
Cloud and Modernization+
Container-Based Deployment
With the appropriate architecture, Siebel CRM can be deployed using container-based models with technologies such as Docker and Kubernetes. This provides a more modern approach to environment management and version updates.
Cloud Deployment
Depending on organizational needs, Siebel CRM can run in on-premise environments or on Oracle Cloud Infrastructure. Cloud deployment scenarios can provide scalability, infrastructure flexibility and operational agility.
Autonomous Database
Oracle Autonomous Database compatibility can provide a more automation-focused infrastructure approach for maintenance, backup, update and performance management in Siebel CRM database operations.
For more information about Oracle Siebel CRM, you can visit Oracle’s official product pages.
Frequently Asked Questions
Questions About Oracle Siebel CRM
What is Oracle Siebel CRM?+
Oracle Siebel CRM is a comprehensive enterprise CRM platform that supports integrated management of sales, marketing, customer service, call center, field service, order, campaign, loyalty and customer relationship processes.
Can Siebel CRM be migrated to the cloud?+
Yes. With the right architecture and transition plan, Siebel CRM can be migrated to run on Oracle Cloud Infrastructure. Container-based deployment models and modern infrastructure approaches can provide a more flexible and scalable structure.
How long do Siebel CRM modernization projects take?+
Project duration depends on the current version, customization scope, modules used, integration structure, data volume, performance needs and testing scope. ERA creates a realistic timeline after a detailed scope analysis at the beginning of the project.
Which industries can Siebel CRM be adapted to?+
Siebel CRM can be used in different industries where sales, marketing and service processes need to be managed strongly. ERA can adapt processes according to organizational needs with industry experience and solutions developed on Siebel such as Hospitality CX.
What is Hospitality CX?+
Hospitality CX is ERA’s hospitality solution developed on Oracle Siebel CRM. It supports hotel and resort organizations in managing guest experience, request and complaint management, call center, technical service, housekeeping, quality and audit, loyalty and marketing automation processes in a more traceable and centralized structure.
Can Siebel CRM be used on mobile devices?+
Yes. With responsive web design and mobile access options, Siebel CRM can be used from smartphones, tablets and different devices. Mobile access scenarios should be evaluated according to the organization’s process and security needs.
Do you provide support services for Siebel CRM?+
Yes. After go-live, ERA provides monitoring, user support, issue resolution, performance improvement, integration support and continuous improvement services under managed support services.
CONTACT
Let’s Strengthen Your Siebel CRM Investment Together
From new implementation projects to modernization and cloud migration, from Hospitality CX solution to integration and managed support services, benefit from ERA’s experience at every stage of your Oracle Siebel CRM journey.